Broste Rivers Privacy Policy

A LEGAL DISCLAIMER
 
Broste Rivers Ltd takes great care to preserve your privacy and safeguard any personal details you share with us. We aim to be clear when we collect your information and not do anything you wouldn’t reasonably expect.
 
This policy explains how we collect and use your personal information. Examples of personal information include your name, address and email address.
 
By using our website or providing us with your personal information, you are agreeing to this policy.

 
ABOUT US
 
In this Privacy Policy, references to “we” or “us” are to Broste Rivers Ltd, a company incorporated in England and Wales (registered number 09988660) whose registered office is:
 
The Campus
Welwyn Garden City
AL8 6AE
 
Broste Rivers Ltd is the parent company of:
 

• Hertfordshire Building Control

• BCC Consultancy

• BCC Adaptations

• Build Insight
   

Broste Rivers Ltd may act as data controller where data is collected directly via this website. Where services are delivered by one of the above companies, that company may act as data controller in its own right.

 
HOW WE COLLECT INFORMATION

We may collect information about you whenever you interact with us, including when you:
 

• Make an enquiry via our website

• Register for newsletters or updates

• Download resources

• Register for training or events

• Purchase services

• Apply for a job

• Contact us by phone, email or post

• Engage with us via social media
   

We may also collect anonymous information about how you use our website.
 
WHAT INFORMATION DO WE COLLECT?
 
When you interact with us, we may collect:
 

• Name

• Job title

• Company name

• Address

• Email address

• Telephone number

• Areas of professional interest
   

We do not ordinarily require sensitive personal data.

When you visit our website, we may collect information such as:
 

• Pages visited

• Time spent on site

• Whether you are a returning visitor

• How you arrived at the website

• Device, browser and network information

• Actions taken on the site (such as downloading resources)
   

We collect this information using cookies (see section below).
 
HOW WE USE YOUR INFORMATION

Your data will be held securely and access within our organisation will be limited to those who need it.

We may use your information:
 

• To provide services you have requested

• To respond to enquiries

• To manage contractual relationships

• To administer events or training

• For internal record-keeping

• To improve our website

• To comply with legal and regulatory obligations
   

In some circumstances, information may be shared with public bodies responsible for auditing or administering public funds, or where required by law.

MARKETING
 
We may contact you by email for marketing purposes only where you have provided consent.
 
You can withdraw consent at any time by:
 

• Using the unsubscribe link in our emails

• Writing to us at The Campus, Welwyn Garden City, AL8 6AE
   

We will never sell your data or share it with other organisations for their own marketing purposes.

SHARING OF INFORMATION
 
We may share personal information:
 

• With your consent

• With trusted suppliers who help us deliver services (e.g. IT providers, payment processors, event platforms)

• Where required by law

• In the event of a business sale or transfer
   

All suppliers are required to comply with applicable data protection legislation.
 
COOKIES
 
What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help improve your experience by remembering preferences and tracking site usage.
 
How We Use Cookies
We collect anonymous information about how visitors use our website to help improve functionality and user experience.
Some third-party services (such as HubSpot, Zoom, Teams, social media platforms, or video hosting providers) may set their own cookies. We do not control these cookies and recommend reviewing the relevant third-party privacy policies.
 
How to Control Cookies
You can restrict or block cookies via your browser settings. Please note that restricting cookies may impact website functionality.

YOUR RIGHTS
 
You have the right to:
 

• Request access to your personal data

• Request correction of inaccurate information

• Request deletion (where applicable)

• Object to processing

• Withdraw consent
   

To exercise these rights, please contact us using the details below.
 
CONTACT US
 
If you have any concerns about our use of your personal information, please contact:
 
Broste Rivers Ltd
The Campus
Welwyn Garden City
AL8 6AE
For further information about data protection, you can contact the Information Commissioner’s Office (ICO):
https://www.ico.org.uk